Wellness Points Terms & Conditions

Loyalty Program – Canopy Wellbeing Points

Our loyalty program is operated through Smile.io. Participation is optional and governed by our Canopy Wellbeing Points Program Rules (see below).Points do not constitute currency, have no cash value, and cannot be transferred or exchanged. We may modify or terminate the loyalty program at any time with notice.

Account & Security

You must provide accurate account details.You are responsible for maintaining account confidentiality.We reserve the right to suspend or close accounts for misuse or fraud.

Limitation of Liability

We are not liable for indirect or consequential loss.We do not exclude liability for death, personal injury, or fraud caused by our negligence. Our total liability for any claim shall not exceed the total price of the goods purchased.

Data & Privacy

Your data is processed in accordance with our Privacy Policy. Data used for the loyalty program is shared with Smile.io, which processes data in compliance with GDPR.

Governing Law

These Terms are governed by the laws of England & Wales.Any disputes shall be subject to the exclusive jurisdiction of the English courts.

Canopy Wellbeing Points — Program Rules

Effective Date: 08.10.2025
Operated by: Orta Skincare Limited

Overview

The Canopy Wellbeing Points Program (the “Program”) rewards loyal customers for eligible actions through our website.The Program is operated using the Smile.io
Membership is free and automatic upon account creation.

Eligibility

Open to UK residents aged 18+ who hold an active Canopy account.Business accounts and wholesale purchases are excluded.Participation implies acceptance of these Rules and our general Terms & Conditions.

Earning Points

Points are earned as follows:

Action

Points Earned

Notes

Spend £1 on eligible products

10 points

Subscription purchases excluded

Create a Canopy account

50 points

One-time bonus

Sign up for a Subscription Box

50 points

One-time bonus

Celebrate your birthday

20 points

Birthday must be registered at least 30 days prior

Follow Canopy on social media

10 points

Per eligible platform (as listed on-site)

Points will appear in your account within 48 hours of qualifying actions. Points are not earned on taxes, delivery fees, or gift cards. If an order is refunded, cancelled, or returned, points earned from that order will be deducted.

Redeeming Points

Every 100 points = £1 off your next order.Points can only be redeemed online at checkout.
Minimum redemption value and increments may apply as shown in your account. Discounts from points cannot be combined with other promotional codes unless stated.
Points have no cash value and cannot be exchanged or transferred.

Expiry, Suspension & Termination

Points expire after 12 months of account inactivity. “Inactivity” means no earning or redemption actions within 12 months. We may suspend or terminate any account suspected of misuse or fraud. If the program ends, we will provide reasonable notice and a grace period to redeem remaining points.

Smile.io Platform

The Program runs on Smile.io’s Plan. Smile.io provides technical processing only. Smile.io’s Terms of Service apply to the functionality and maintenance of the Program.
Orta Skincare Ltd remains the data controller for customer data.

Customer Rights & Fair Use

Participation does not affect your statutory consumer rights. We reserve the right to update earning rates, rewards, or terms with notice. Any misuse (e.g. fake accounts, self-referrals, manipulation) will result in forfeiture of points.

Data & Privacy

Personal data is collected and used for managing your loyalty account and rewards. Data is shared securely with Smile.io under GDPR compliance. For full details, refer to our Privacy Policy.

Contact

For all loyalty and account queries  :info@canopybeauty.co.uk