Subscriptions Terms & Conditions

Canopy Beauty – Seasonal Candle Subscription Terms & Conditions

Last updated: 08.10.25

These Terms and Conditions (“Terms”) apply to your purchase and use of the Canopy Beauty Seasonal Candle Subscription (“Subscription”) operated by Orta Skincare Ltd (“Canopy”, “we”, “our”, “us”).

By subscribing, you agree to these Terms. Please read them carefully before purchasing.

The Subscription

Our Seasonal Candle Subscription is a recurring service providing a hand-poured 300ml (50-hour burn) 100% soy candle, crafted to celebrate each season. Each box includes:

One full-size seasonal soy candle (300ml)

Seasonal self-care or skincare gift

Hand-wrapped recyclable packaging

Wellbeing scent card

£1 donation to Rainforest Concern

Automatic Wellbeing Points added to your Canopy account

Each box has a minimum value of £70 RRP.

Subscription Options & Payment

Monthly plan: £13.00 per month (spread monthly)

Quarterly plan: £39.00 every 3 months

Both include free UK standard delivery.

Payment Schedule

Monthly payments are taken automatically on your billing date each month.

Quarterly payments are taken 7 days before each seasonal dispatch.

Payment will be processed securely via our checkout partner (Stripe/Shopify Payments/etc).

Launch & Delivery

The first seasonal box launches 3rd November, followed by rolling seasonal launches every 3 months (Winter, Spring, Summer, Autumn).

Delivery is currently UK only and free via standard shipping.

We aim to dispatch boxes in line with the seasonal schedule; however, exact delivery dates may vary due to production or courier delays.

Cancellation & Renewal

Your Right to Cancel (Cooling-Off Period)

Under the Consumer Contracts Regulations 2013, you have the right to cancel your subscription within 14 days of receiving your first box for a full refund, provided the box is unopened and in resalable condition.

To cancel, contact us at:info@canopybeauty.co.uk with your order details.

Ongoing Subscriptions

After the first 14-day period, you may cancel at any time before your next billing date.

If payment has already been taken for an upcoming box, cancellation will apply to the next seasonal cycle.

How to Cancel

You can manage or cancel your subscription anytime via your Canopy Beauty account dashboard or by emailing:  info@canopybeauty.co.uk

Returns, Refunds & Breakages

Returns

If you wish to return an item:

You must notify us within 14 days of delivery.

Items must be unopened and in resalable condition.

You are responsible for return postage unless the item is faulty or incorrect.

Refunds

Refunds will be processed within 14 days of receiving your return, to the same payment method used for purchase.

Damaged or Faulty Items

If your candle or gift arrives damaged:

Notify us within 14 days of delivery.

Provide photos of the damage to:  info@canopybeauty.co.uk

We will arrange a replacement or refund at no cost to you.

Subscription Exclusivity

All candles are limited edition seasonal scents.

Once a scent sells out, it will not be restocked.

Subscribers who miss a box may join the waitlist for the next season.

Gifting

You may purchase the Subscription as a gift.

Gift recipients will receive boxes as per the subscription schedule.

You can add an optional luxury branded Canopy gift bag at checkout.

Wellbeing Points

Wellbeing Points are automatically added to your Canopy account after each box dispatch.

Points are redeemable only through canopybeauty.co.uk on qualifying purchases.

Points hold no cash value and cannot be exchanged for money.

Canopy reserves the right to amend or withdraw the points scheme with reasonable notice.

Product Care & Safety

Burn candles on a heat-resistant surface.

Keep away from children, pets, and flammable materials.

Do not leave candles unattended.

Follow the safety guidance provided on the product label and scent card.

Our Responsibility

We take great care to ensure all products meet the highest standards. However:

Scent intensity and burn time may vary slightly due to the natural hand-poured process.

We are not liable for any indirect loss or damage caused by improper candle use.

Our total liability for any claim will not exceed the value of your subscription box.

Nothing in these Terms excludes our liability for death or personal injury caused by negligence, fraud, or any rights you have under UK consumer law.

Intellectual Property

All content, images, and branding on canopybeauty.co.uk are owned by or licensed to Orta Skincare Ltd and protected by copyright law.

Privacy & Data Protection

We take your privacy seriously.

Your data is processed securely and in accordance with the UK GDPR and Data Protection Act 2018.

We will never sell or share your personal data without consent.

For full details, please see our Privacy Policy.

Changes to These Terms

Canopy may update these Terms from time to time. Any significant changes will be communicated via email and published on our website.

Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English courts.